Issue 7: User Experience
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Customer Support（客户支持）
Description: Refers to the services provided by sellers or platforms to assist consumers with inquiries, after-sales support, and complaint resolution. Excellent customer support enhances user satisfaction and brand reputation.
Example: 24/7 multilingual customer support is essential for global marketplaces. -
Return Policy（退货政策）
Description: The rules and processes regarding product returns and exchanges. A clear and fair return policy reduces buyer hesitation and boosts purchasing confidence.
Example: A clear and buyer-friendly return policy improves conversion rate and customer trust. -
Handling Time（处理时间）
Description: The time it takes for a seller to ship an order after it has been placed. It affects delivery speed and overall user satisfaction.
Example: Shorter handling time often leads to better seller ratings and lower cancellation rates. -
Order Tracking（订单跟踪）
Description: A feature that allows customers to monitor the shipping and delivery status of their parcels in real time, increasing transparency and reducing customer anxiety.
Example: Providing real-time order tracking updates can reduce customer inquiries significantly.
